Utilities

Keys Energy Services (KEYS) 

Keys Energy has suspended in-person services at its Customer Services center and field crews will begin implementing enhanced social distancing procedures with customers. KEYS operating hours will remain unaffected by these changes. 

  • www.keysenergy.com: Utility bill payments, service connection/disconnection/transfers.

  • Web.Accounts@KeysEnergy.com 

  • 305-295-1000 with any questions or requests, M- Friday from 8 a.m. to 5 p.m.

  • Dropbox: 1001 James Street in Key West or in front of the Shops of Ships Way in Big Pine Key

  • Mail: Keys Energy Services, P.O. Box 279038, Miramar, FL 33027, 

Customers experiencing hardships should contact KEYS’ Customers Services at 305-295-1000 or via email at Web.Accounts@KeysEnergy.com to make the necessary arrangements. Keys Energy is not cutting services at this point due to nonpayment.  

Florida Keys Electric Cooperative 

Florida Keys Electric Cooperative has closed its lobbies at the Tavernier and Marathon offices and suspended in-person services in the field. Our drive-throughs and phone services remain open. FKEC drive-throughs are open Monday-Friday, 8AM-5PM.

  • 91630 Overseas Hwy, Tavernier FL 33070 

  • 3421 Overseas Hwy, Marathon, FL 33050

  • www.FKEC.com bill pay, stop/start/transfer service, live outage viewer, 

  • Email: member.service@FKEC.com

  • FKEC Member Service Office: 305-852-2431

  • Pay By Phone: (855) 385-9912

FKEC line crews remain on-call 24/7 to restore power should an outage occur. If you see crews working in the field, please keep a safe distance to protect yourself from dangers associated with electrical repairs and the spread of COVID-19. FKEC provides power service to the Upper and Middle Keys.

Florida Keys Aqueduct Authority

There are no issues regarding water in the Florida Keys. Florida Keys Aqueduct Authority suspended in-person services at its three customer service offices. The Authority is also suspending in-person services with customers in the field. 

  • Tavernier Customer Service Office drive-through window is open.

  • www.fkaa.com for online services

  • Drop boxes at the three customer service offices and on Ships Way in Big Pine Key. 

  • Call 305-296-2454 with any questions.

Key Largo Wastewater Treatment District

KLWTD will remain open, but as a precaution for the community and staff, but is limiting the number of customers permitted to conduct business in the administrative office. Customers needing assistance are encouraged to do so by telephone or e-mail. The doors will remain locked during regular business hours, but customers will be permitted to enter on a case by case basis. If documents need to be submitted, an electronic version is preferred.

  • customerservice@klwtd.com

  • Phone:  305-451-4019